Terms and Conditions

Refine Me terms and conditions apply to both consultation and treatment appointments.

Prior to booking an appointment please ensure that you have read and fully understood our terms and conditions. For any queries please contact by telephone on 01844 698144 or via email on info@refineme.co.uk

Personal Information

All clients are required to complete a full medical history form at their first appointment as well as at various intervals as necessary; this is to allow for a thorough consultation, determine your expectations and support our treatment planning process.

Personal information collected will include full name, title, date of birth, full address, telephone number, email address and medical history.

All information provided will be treated as confidential; it will not be shared with third parties without written permissions and is protected in accordance with the General Data Protection Regulations. Please see both our website and appointment privacy policies for further information.

Appointments

A free no obligation face-to-face consultation is required prior to various treatments.** Following consultation you will then be asked to return at a later date for your treatment once your prescription has been processed and delivered.

** Consultation only appointments

We offer free 25-minute consultations at Refine Me clinics in which we will discuss your full medical history, concerns and treatments options.

A £30 deposit is required at the point of booking your consultation appointment. This can be paid via cash to the clinic location requested, PayPal or bank transfer to Refine Me Ltd.

The £30 deposit will be refunded to you upon request as long as you attended your appointment. It may take up to 10 working days for the refund to be credited back to you/your account.

Should you need to rearrange or cancel your appointment the deposit will be refunded upon request as long as there is 48 hours notice given.

The deposit may be redeemed against treatments should you decide on this option.

If you wish to book a treatment appointment following your consultation a 50% non-refundable deposit is required at the time of booking. The initial £30 deposit may be redeemed at this point. The 50% deposit can be paid via cash, debit or credit card or bank transfer to Refine Me Ltd.

** Treatment appointments for new clients prior to consultation

A £30 deposit is required at the point of booking your treatment appointment if you are new to the clinic. This can be paid via cash to the clinic location requested, PayPal or bank transfer to Refine Me Ltd.

Should we decide against treatment on the day the £30 deposit will be refunded to you upon request as long as you attended your appointment. It may take up to 10 working days for the refund to be credited back to you/your account.

Should you need to rearrange or cancel your appointment the deposit will be refunded upon request as long as there is 48 hours notice given.

The £30 deposit will be redeemed against the full treatment total during your treatment appointment.

**Treatment appointments for existing clients

At the time of booking a treatment appointment a 50% non-refundable deposit is required. This can be paid via cash, debit or credit card or bank transfer to Refine Me Ltd.

Cancellation

We require 48 hours notice for cancelling both consultation and treatment appointments.

If you need to reschedule or cancel our appointment please provide as much notice as possible to enable us to make best use of our appointment diary.

Polite notice

Please do not attend the clinic if you are unwell; this includes cold sores, colds, local skin infections. Please call in advance you are unsure.

Refusal of Treatments

Refine Me reserve the right to refuse treatment where it is deemed inappropriate for any reason.

Review appointments

Review appointments are offered 2-3 weeks following most treatment appointments. There is no additional charge for a review appointment within the 2-3 week time frame. Review appointments outside of this timeframe may incur an additional charge.

Children

We do not treat anyone under the age of 18. 
It is politely asked that children do not attend the clinic unless they are old enough to be left unsupervised. If it cannot be avoided please bring another responsible adult to look after them. 
Thank you for your understanding.

Payment

Deposits are required as stated above in the appointments section.

The full treatment costs will be discussed and agreed during your appointment. Payment is required in full at the time of treatment.

The clinic accepts cash, debit and credit cards or bank transfer. PayPal may be used for initial consultation deposit only.

Refunds

Consultation deposits are refundable on request on the terms that you attend your appointment. Treatment deposits are non-refundable.

Treatment charges are non-refundable. The treatment fee charged covers the treatment costs as well as clinicians’ time and service that includes: consultation, treatment information and advice, follow up appointment, aftercare advice and support where required. All treatments are delivered with the intention of providing an outstanding, professional service, gold standard product usage, honest and ethical advice, expert knowledge and safe practice. We are unable to guarantee results therefore cannot offer refunds should the results not meet your expectations.

Various skin care products have a 45-day money back guarantee; this will be discussed at the time of purchase.

Feedback

All feedback is greatly appreciated, both positive and negative. We use client feedback to continually improve our services. Feedback can be submitted verbally, via email to info@refineme.co.uk or via our website contact forms.

Complaints

Refine Me aims to uphold excellent standards of care to maintain exceptional client satisfaction. If for any reason you have a complaint or issue we will aim to resolve it as quickly as possible. An appointment will be made for you to be seen or alternatively you can to put it in writing by emailing info@refineme.co.uk

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