COVID-19 Protocols and Guidelines

Coronavirus (COVID-19) Infection Prevention & Control Protocols and Guidelines for Refine Me / Crendon Skin Clinics

48-72 Hours Before your Appointment

To minimise cross contamination risks the clinic is now paperless so all consultation and consent forms will be sent to your email address and must be signed and returned electronically prior to your appointment; in the absence of returning your completed forms your appointment will be rescheduled to a later date. No exceptions can be made at present.

Additional Treatment Risks

The current situation poses additional risks to various treatments including dermal fillers and plasmage. For this reason, these treatments may be phased back into clinic slower than other treatments until deemed to be safer and carry less associated risk. Once these treatments are available it is important that you thoroughly read your consent forms that will be emailed 5 days in advance of your treatment to gain a full understanding of the associated risks before consenting to having treatment. The 5 day time frame should also enable enough time to ask any associated questions and gain further clarity to decide whether you still want to go ahead with your appointment.

Furthermore, there is the additional risk in the event of a future lockdown or if either one of us is required to go into self-isolation for a period of 14 days that you are unable to receive the appropriate aftercare required. Full details are outlined in treatment consent forms.

The morning of your appointment

On the morning of each appointment you will be placed into a triage system in which you will have to complete a pre-appointment wellness health-screening check. This will be carried out electronically through your email address; depending on your answers you may need a follow up telephone call before being able to attend clinic.

This process is solely reliant on your honesty so please for the sake of myself, all other clinic patients and their loved ones be honest.


Standard infection control precautions will continue to be carried out as usual. In addition, the clinic will be cleaned between every appointment; this includes but is not limited to all surfaces, treatment couch, chairs, mirrors, keyboards, counter tops, desk, door handles, taps, card machine, toilet facilities, and any other touch points between patients and staff. The clinic windows will also be opened between appointments to allow as much room ventilation as possible.

When cleaning the clinician will be bare below the elbows and wear appropriate PPE to prevent any contamination to the person or uniform; clean single use disposable apron and gloves will be used and changed immediately after cleaning prior to the next patients’ arrival. A single use face mask and reusable face visor will also be worn at all times.

To allow time for the cleaning process, it has been advised that a gap be left between appointments. For this same reason if you arrive early for your appointment please wait in your car until your allocated appointment time.

This also reduces the risk of patients crossing paths and reduces the risk of transmitting the virus between each other.

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.

All cleaning products adhere to the Public Health England guidance.

All disposable items will be disposed of using NHS England C0VID-19 waste management standard operating procedure.

Wherever possible environmentally friendly, single use items will be used during treatments that will be disposed of safely after use in order to protect you from cross infection.

Final Thoughts and Thank you

As I’m sure you’re aware these measures cannot completely remove all risk in relation to Covid-19 but will play a vital role in helping. I will continue to take advice from the Government, relevant aesthetic bodies as well as the NHS regarding the most up to date guidelines and safest practices, and will amend clinic protocols as necessary.

I understand these new protocols are extremely strict and a lot to take in, you will be guided every step of the way to make sure you have a full understanding.

They are vital at the moment for the safety of everyone and to allow the clinic to function with as minimal risks as possible.

Hopefully in the not-too-distant future they will be able to relax slightly but for the time being I’m very grateful for your understanding, so thank you, and again I apologise for any inconvenience caused.


Tel: 01844 698144
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